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Returns & refunds

Refund and Returns Policy

At GMG Watches, your satisfaction is our priority. We’re confident you’ll love your purchase, but we understand the need for peace of mind, especially when buying items sight unseen. Our straightforward returns process ensures your comfort and confidence.

Online and Phone Purchases: Should your online or phone purchase not meet your expectations, you have a 14-day window from the delivery date for a full refund. To qualify, the watch must be in pristine, unworn, and undamaged condition, complete with all accessories and packaging. Our dedicated team will process refunds within 5 working days of receiving and inspecting the returned item.

In-Person Purchases: For in-store purchases, we provide a 14-day window for exchanges or credit notes, granting you flexibility and options. If the watch is faulty, broken, or damaged, we’re committed to an immediate free repair as the remedy. A restocking fee usually 5% of total value will apply.

Sale Items and Deposits: Please note that items purchased on sale may not be eligible for a refund if you change your mind. If you’re uncertain, feel free to contact us before making the purchase.

Deposit Policy: In most cases, a deposit of up to 10% is required for all orders. This deposit is strictly non-refundable. If you have any questions or concerns, don’t hesitate to reach out to us before finalizing your purchase.

Initiating Returns: To begin a return, kindly reach out to our customer after-sales department at 0207 177 7070. Upon confirmation, you can conveniently return the item by post or in person to: GMG Watches Ltd: 16-16A Baldwin’s Gardens, London, EC1N 7RJ

Refund Criteria: To ensure a successful refund, please return the watch in its original unworn state, including all accessories and packaging. Online and telephone purchases require the silver returns tag to be intact.

Refund Process: Once the item is back in our possession, we will promptly inspect it. We will then contact you using your preferred communication method to notify you of the approval or status of your refund request. Upon approval, the refund will be processed using the exact payment method used for the original transaction.

Return Costs: Please be aware that you are responsible for covering the direct return shipping costs.

Restocking Fee and Faulty Items: A restocking fee typically 10% of purchase price will be applied, except in cases where the item is deemed beyond repair or is found to be fault by manufacturer.

At GMG Watches, your satisfaction is our mission. Should you have inquiries or require further assistance with the returns process, our customer service team is here to help. Thank you for entrusting us with your timepiece selection.

Email: info@gmgwatches.co.uk